KEYWORDS

Select Classifications

in all classifications

Legal
- All Legal
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- Legal
Accounting
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- Accounts Payable
Workforce Planning Services
- All Workforce Planning Services
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- Workforce Planning Services
Strategy
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- Strategy
Sales
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- Sales
Safety
- All Safety
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- Safety
Procurement & Contract Management
- All Procurement & Contract Management
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- Procurement & Contract Management
Pilots
- All Pilots
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- Pilots
Human Resources
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- Human Resources
Operations
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- Operations
Pricing & Revenue Management
- All Pricing & Revenue Management
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- Pricing & Revenue Management
Network Planning & Scheduling
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- Network Planning & Scheduling
Marketing
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- Marketing
Administration
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- Administration
IT
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Ground Operations
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- Ground Operations
Graduate
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- Graduate
Flight Operations
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- Flight Operations
Finance
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- Finance
Executive
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- Executive
Engineering
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- Engineering
Digital
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- Digital
Customer Care
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- Customer Care
Communications
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- Communications
Commerical
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- Commerical
Cabin Crew
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- Cabin Crew

LOCATION

On the Ground

Customer Service

Our Customer Service Officers (CSOs) are often our customers' first point of contact. They're the face of Jetstar, and the tasks they do every day aim to create a great experience for our customers. These tasks include checking customers in and resolving any questions or issues, helping customers with specific needs, working on the concourse, boarding flights and dealing with overweight baggage.

Our CSOs come from many different customer service backgrounds, from hospitality to retail sales. We look for people who are team-oriented, resilient, customer-focused, aware of safety and able to deal creatively with tricky situations.

Our airport teams are key to ensuring Jetstar's brand values are upheld through the delivery of excellent customer service.

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