Why did you choose the Jetstar Graduate Program?

As a Marketing graduate, I was drawn to Jetstar’s ‘WOW-factor’ – it’s a powerful Australian brand in an exciting industry. It would give me an opportunity to throw myself into unfamiliar territory and learn from an innovative and driven team. My view of the culture was (and still is!) that at Jetstar, creative minds come together to make things possible – and I wanted to be a part of that.

Tell us about your Graduate Rotations?  What were the key highlights?

I began my Jetstar journey in the Corporate Communications team, which comprised internal and external communications, as well as social media. My time in this team opened my eyes to all aspects of Jetstar, as we were the first to know about all the new and exciting developments – new planes, new airports, new products and more! I was able to sit in on CEO-level pre-event briefings, try my hand at intranet editing, distribute a weekly newsletter to 7000+ team members and analyse media sentiment. It was a great starting team and gave me a broad understanding of Jetstar and where we were heading, and the importance of a clear voice to take everyone on the journey.

I then commenced a hybrid rotation by joining two teams at the heart of the operation - Safety and Customer Experience (Cabin Crew). Safety is Jetstar’s highest priority, and my goal was to prevent manual handling injuries by implementing a physio-backed program across all Jetstar’s airports. I was lucky enough to spend time in the operations and see the positive difference we made to our team members firsthand.

Prior to joining the Digital Channels and eCommerce, I had no experience in eCommerce or website development. I was nervous at the beginning, but I was up for the challenge, and it sure did challenge me! At every point I was learning something new – whether it be forming business requirements, briefing design agencies, or coordinating testing and go-live of new digital products and functionality. I quickly started to enjoy the fast-paced nature of the work and learnt an immense amount from my experienced teammates. I launched Jetstar’s new homepage, a critical part of Jetstar’s main revenue channel; and various other website and app improvements, including a price tracking tool. One of the best parts of working in this team is that you can measure the impact of the changes you make and know that you have made positive improvements to the business and our customers.

My final rotation was reporting into the Head of Customer Strategy, in a team of two. We were tasked with tracking and improving the experience for our customers across the Jetstar Group. This came in all shapes and sizes, and included detailed analysis of customer sentiment, through to in-person customer service training across the Jetstar network. A highlight of this rotation which can’t be underestimated is the relationship I made with my manager who then became a mentor to me, providing time and guidance in throughout my career at Jetstar.

How was your development supported as a Jetstar Graduate?

The Graduate Program organisers were equipped to find the perfect match between the Graduate’s education and experience, and the most suitable rotation area. This led me to explore areas which I otherwise wouldn’t have, and provided me with important new skills.

Workshops were also provided to home in on useful skills for new graduates to learn. Today, I still draw on the Graduate workshops I attended, particularly one in which we were tasked to think about the way in which we allocate our time and how much time is spent ‘on the dance floor’ (in the details) versus ‘on the balcony’ (a strategic view); and the value of making and maintaining good relationships.

Alongside the developmental support provided by the Graduate Program, the organisers of the program were wonderfully supportive and provided a kind shoulder whenever needed.

How has your career taken off at Jetstar following the program?

Despite my initial nerves when commencing my rotation in Digital Channels and eCommerce, the achievements I earned and the excitement the work gave me, encouraged me to join the team on a permanent basis after my Graduate Program concluded.

I spent almost 4 years in the Digital team, starting off as a Digital Producer, and being promoted to Product Manager – Self Service and then again to Digital Experience Manager.

I then joined the Group Operations team as Manager, Airport Innovation, which I jumped at, as it gave me a chance to apply my digital and commercial skills in an operational setting. I enjoyed learning more about airline operations, and this prompted my next move into Manager, Airport Customer Experience, where I managed a large team focused on all aspects of the airport operation which impact our customers.

Fast forward and here I am, back from the operations and into a technology role. I am currently Manager, Technology Portfolio & Planning, within Jetstar’s Technology team. In my role, I get to support and encourage Technology improvements across the business and help define the future of Technology at Jetstar.

What advice do you have for those considering joining the aviation industry or applying for the Jetstar Graduate Program?

If you’re looking to join a fast-paced environment with constant growth, go for it – you won’t regret it!

Jetstar’s Graduate Program is the perfect platform to try new things and see where they take you. It taught me that nothing is impossible, and to keep my mind open to new opportunities and to never fear failure.

Applications are now open for our 2025 Graduate Program. Apply for our Technology Graduate Program here.

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